Privacy Policy

Finebet's Privacy Policy
Your data, our responsibility

We believe the security of your personal information is a fundamental right. This page explains how Finebet collects, uses, and protects your data.

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How we protect your privacy

Six core pillars of Finebet's Privacy Policy that keep your information safe at all times

Strong Encryption

All your personal information is protected with 256-bit SSL encryption. Using bank-grade security technology, Finebet keeps your data completely out of reach from third parties.

Transparent data collection

We only collect information that is necessary. You are clearly informed about what data is being collected and why. There is no hidden data collection or undisclosed tracking on Finebet.

No Sale of Information

Finebet never sells your personal information to advertisers or third parties. Your data is used solely to improve our services.

Data Retention Policy

Unnecessary data is automatically deleted after a set period. When an account is closed, a secure data deletion process is followed to remove all associated data.

Regular Security Audits

Finebet conducts independent third-party security audits every three months. Any vulnerabilities identified are promptly addressed and resolved.

Your control

You can request to view, correct, or delete your data at any time. Full control over your information always remains with you.

Last Updated: January 2026. This Privacy Policy applies to all services and products on the Finebet platform. By using the site, you are considered to have accepted this policy.
1 What information we collect

Transparency is the foundation of Finebet's Privacy Policy. We only collect information that is strictly necessary to provide you with the best possible service. See below for details on what types of data we collect:

Information collected at registration:

  • Full name and date of birth (for age verification)
  • Mobile Number & Email Address
  • Preferred Language & Currency
  • Referral Source (how you heard about Finebet)

Information collected during KYC verification:

  • Copy of National ID or Passport
  • Proof of Address (utility bill or bank statement)
  • Mobile banking account details (for payment verification purposes only)

Automatically collected information:

  • IP address and device information
  • Browser Type & Operating System
  • Time spent on the site and pages visited
  • Login Time & Location Data

This information is collected because Finebet is legally required to meet the conditions of its international gaming licence and to comply with anti-money laundering regulations. We never collect data beyond what is necessary.

2 How Collected Information Is Used

Finebet uses the information collected under its Privacy Policy for the following purposes:

Type of Information Purpose of Use Legal basis
Identity Information Account creation and verification Contractual Compliance
Contact Information Notifications & Support Legitimate Interest
Payment Information Deposit/Withdrawal Process Contractual Compliance
Usage Data Service improvement and personalization Legitimate Interest
KYC documents Legal compliance and fraud prevention Legal obligations

If you no longer wish to receive marketing emails from Finebet, you can unsubscribe at any time by contacting our support team. Transactional messages (such as payment confirmations) cannot be opted out of, as they are a core part of our service.

3 Cookie Policy and Tracking Technologies

Finebet uses cookies and similar technologies on its website to enhance your browsing experience. Cookies are small text files stored on your device.

Types of cookies we use:

  • Essential cookies: Required for the site to function properly. These cannot be disabled as they are essential for login sessions and security.
  • Performance Cookies: Used to understand which parts of the site are most frequently used. These are completely anonymous.
  • Functional Cookies: To remember your preferences such as language and theme.
  • Analytics Cookies: Used to analyze site usage (via Google Analytics or similar tools). You can disable these in your browser settings.
You can manage or delete cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features.
4 Sharing Information with Third Parties

Finebet never sells your personal information. However, limited data may be shared with certain trusted partners to operate our services:

  • Payment Provider: Mobile Banking, Nagad, Rocket — for processing transactions. These providers operate under their own privacy policies.
  • Game Provider: Casino and Sports Betting software providers — minimum data necessary for service delivery.
  • Customer support platform: Live chat and helpdesk software.
  • Legal authorities: Upon court order or at the request of a regulatory authority.

Finebet enters into strict data processing agreements with all these partners. They may only use your information for the specified purpose and are prohibited from sharing it with any third party.

5 Data Protection Measures

Data protection is the top priority under Finebet's Privacy Policy. Our technical and organizational security measures are described below:

  • TLS 1.3 encryption across all connections from server to browser.
  • Sensitive data (passwords, payment data) is stored using bcrypt hashing.
  • 24/7 physical security and access control at our data centers.
  • Option to enable Two-Factor Authentication (2FA).
  • Every login and transaction is logged, and AI is used to detect unusual activity.
  • Staff access to data is restricted on a need-to-know basis.
Please Note: No system is 100% secure. Never share your password with anyone, and avoid logging in over public Wi-Fi.
6 Your data rights

Under Finebet's Privacy Policy, you have full control over your own data. Your rights are outlined below:

Right to Access Information

To see what information we hold about you, submit a request to our support team.

Right to Rectification

You may request corrections to inaccurate or outdated information at any time.

Right to Erasure

After closing your account, you may request permanent deletion of certain data.

Data Portability

You can download your information in a machine-readable format.

Right to Restrict Processing

You can restrict how your information is used for specific purposes.

Right to object

You can object to your information being used for marketing or profiling purposes.

To exercise any of these rights, email [email protected] or reach out via live chat. All requests will be responded to within 30 days of receipt.

7 Protecting Children's Privacy

Finebet is strictly for users aged 18 and above. We do not knowingly collect personal information from anyone under the age of 18.

If a minor is found to have registered on Finebet, the account will be immediately closed and all associated data will be securely deleted.

If you are aware that a minor is using Finebet, please notify us immediately.
8 Data Retention Period

How long Finebet retains your data depends on the type of information and applicable legal requirements:

  • Account information: For the duration your account is active, and up to 5 years after closure (for legal compliance).
  • Transaction Records: Up to 7 years in accordance with financial regulations.
  • KYC documents: 5 years after account closure.
  • Log Data: Maximum 12 months.
  • Marketing Preferences: 3 years from the date of unsubscription.

Once the retention period expires, your information is securely and permanently deleted or anonymized in a way that makes it impossible to identify you.

9 Privacy Policy Changes

Finebet reserves the right to update this Privacy Policy at any time. When significant changes are made:

  • A notification will be sent to your registered email address.
  • A notification will be displayed at your next login.
  • The "Last Updated" date at the top of this page will be revised accordingly.

Continued use of the site after any changes constitutes your acceptance of the updated policy. We recommend visiting this page regularly to stay informed.

10 Contact Us

For any questions, complaints, or requests regarding this Privacy Policy, please contact our Data Protection team:

Live Chat: Available 24/7
Response time: Maximum 3 business days

Frequently Asked Questions (FAQ)

No, Finebet never sells your personal information to third parties. Your data is used solely to operate and improve our services. Our Privacy Policy explicitly prohibits this.

Most data is deleted after your account is closed. However, financial transaction records and KYC documents must be retained for a specified period due to legal obligations. See the Data Retention section for more details.

Some data may be stored on secure international servers for operational purposes. In all cases, the same standards of security and privacy apply. We do not transfer data to countries that lack adequate data protection laws.

Yes, data portability is a fundamental right. Submit a request to our support team and you will receive a copy of all your data in a machine-readable format within 30 days.

Yes. In the event of a data breach that puts your information at risk, you will be notified by email within 72 hours. We will clearly explain what happened, what data was affected, and what steps you should take.
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